How to order
Postage costs
Delivery times
Payment
Currency & exchange rates
Returns
Contact us
Cookies policy
Privacy policy

 
1. Select Items
Select your payment currency and delivery region to show prices in your chosen currency. Click "add to basket" if you want to purchase an item. When your basket contains all the items you want to purchase click "proceed to checkout".

2. Enter Delivery Details
Give the name and address where you'd like your order delivered, enter your contact details.

3. Review Order
Check the delivery address carefully, click "edit details" to correct if necessary. When you are ready to place the order click "go to payment".

4. Pay With PayPal Or Cheque
You can pay either by a secure credit card transaction through PayPal or by UK cheque - click the button corresponding to your preferred payment method. You no longer need a PayPal account to pay with PayPal, but you can sign up for one during checkout if you wish. See 'Payment' section below for more details. We regret that we can only accept cheques in UK £ Sterling.

5. Order Confirmation
Once you have made a payment you will receive an order confirmation email from us. You will receive a dispatch confirmation email when your order is on its way to you!

 
We don't believe in giving customers a nasty surprise at checkout so when you add items to your basket you can see exactly how much postage & packing you will pay. We ship worldwide - please select your delivery region and currency below the left-hand menu to show the correct P&P in your shopping basket. These settings will be remembered next time you visit DELTA 9 Shop.
 
View current postage rates (pop-up)
 
Occasionally we use UK recorded or special delivery at no extra cost to you - these services require a signature on delivery.



 
We aim to dispatch your order within 3 working days, if it is delayed for any reason we will contact you by email.
 
Estimated Times
United Kingdom - 1st class (1-3 working days)
European Union - Airmail (2-4 working days)
Rest of World - Airmail (3-6 working days)
 
If you have ordered virtual tickets you will not be sent tickets through the post - instead you will be asked for your name, booking number (order number) and postcode on the night.



 
DELTA 9 Shop.com accepts payment by UK cheque or secure credit/debit card payments through PayPal. If you don't already have a PayPal account you can sign up for one at checkout - it's quick and free! We never see your credit card details, instead PayPal credits us with your payment. PayPal also allows balance transfers and other payment methods. For more information please visit www.paypal.com.

We regret that we can only accept cheques in UK £ Sterling - for other currencies please use PayPal.

 
You can pay for your order in £ (GBP), € (EUR) or $ (USD). Please select your currency before you got to checkout as you cannot change this later. Exchange rates for USD and EUR are updated weekly, so they may not reflect the current rate exactly, and include a small conversion fee.

 
If you are unhappy with your purchase for whatever reason we will exchange it for you or issue you with a full refund, provided that you return the item(s) in unused/unworn condition within 14 days and you cover the cost of return postage. We recommend you use a postage service requires a signature - we are not responsible for returned items lost in the post. Please include the following information with any items returned: your order number; reason for return; whether you would like an exchange or refund.

 
The best way to contact us is to email us at with your questions. If you are enquiring about a particular order please give the order number in the email subject. We normally respond to email enquiries the same day.
 
You can also call us during UK office hours on 0208 520 7110 - please leave a message if no one is available to take your call and we will get back to you as soon as possible.
 
Our postal address is DELTA 9, 65 Clacton Road, Walthamstow, London E17 8AP, UK.

A cookie is a small amount of data that is sent to your browser from a website and stored on your computer. DELTA 9 Shop uses a session cookie to send a unique identifier to your browser when and item to your basket, allowing us to identify you through the ordering process. The cookie is deleted when the browser session ends, i.e. you close your browser window(s). We do not use cookies to store any personal information, and cookies created by DELTA 9 Shop.com cannot be accessed by other sites.

Any information that you give us when placing an order (name, address etc.) will only be used for the purpose of processing your order, in accordance with the Data Protection Act 1998. We will never pass your details on to another party without your permission.